Terms of Service

About these terms

These terms apply to moving, packing, transport and storage services provided by ShiftEro (GSTIN 24ASRPJ7057P1ZW), B-10 Bijal Business Centre, Aslali Circle, SP Ring Road, Aslali, Ahmedabad 382427. The written quotation or booking confirmation for your move forms part of these terms.

Quotes

• Estimates on this website are indicative. Your final price is confirmed in a written quotation.
• The price depends on the items moved, packing needed, floor and lift access, distance and date.
• A quotation is valid for [OWNER TO CONFIRM: number of days].
• Items or services added on the moving day, or access that differs from what was described (for example no lift, long carry distance), may change the price: [OWNER TO CONFIRM: how extra charges are agreed].

Booking

• Your booking is confirmed when [OWNER TO CONFIRM: e.g. written confirmation is sent and the advance is received].
• Please tell us in advance about fragile, high-value or special items.
• We do not move [OWNER TO CONFIRM: prohibited items, e.g. cash, jewellery, documents, flammable or illegal goods]. Please keep valuables with you.

Payment

• Advance: [OWNER TO CONFIRM: amount or percentage and when it is due].
• Balance: [OWNER TO CONFIRM: when the balance is due, e.g. on delivery before unloading].
• Accepted payment methods: [OWNER TO CONFIRM: e.g. UPI, bank transfer, cash].
• All prices are subject to GST as applicable. A GST invoice is provided.

Cancellation and rescheduling

• Cancellation by you: [OWNER TO CONFIRM: notice period and refund of the advance].
• Rescheduling: [OWNER TO CONFIRM: notice needed and any charge].
• If we have to cancel or delay because of events outside our control (weather, strikes, road closures, government orders), we will tell you as soon as possible and agree a new date: [OWNER TO CONFIRM: refund in that case].

Insurance and damage claims

• Transit insurance: [OWNER TO CONFIRM: whether it is included or optional, and its cost].
• Please check your items at delivery and note any visible damage on the delivery receipt before signing. Report any other damage within [OWNER TO CONFIRM: number of hours/days] of delivery, with photos.
• To make a claim, contact us on the numbers below. Claims are settled by [OWNER TO CONFIRM: repair, replacement or payment, and any limit].
• We are not responsible for [OWNER TO CONFIRM: exclusions, e.g. items packed by the customer, internal damage to electronics with no outer damage, pre-existing damage].

Storage

Storage charges, minimum period and access terms are given in your storage quotation: [OWNER TO CONFIRM].

Contact and disputes

Questions or complaints: call 91739 90151, email Shifterohomeshifting@gmail.com, or see our support page. These terms are governed by the laws of India. Disputes: [OWNER TO CONFIRM: jurisdiction, e.g. courts of Ahmedabad]. How we handle your personal data is explained in our Privacy Policy.